Frequently asked questions
Answers to the questions the support desk is asked most. If yours is not here, send us a message.
Sign in, add what you need to your basket, and go to checkout. Your order is confirmed once the office has verified payment.
Every product page shows whether an option is in stock, low, or out of stock. Stock is checked again when your order is confirmed, so nothing is oversold.
Delivery times depend on your location. The office will confirm a timescale when your order is verified.
While an order is still awaiting payment you can cancel it yourself from My orders. After that, contact the support desk with your order number as soon as possible -- an order that has been dispatched cannot be changed.
Contact the support desk and they will help you back in. Password reset by email is not switched on yet.
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